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Frequently Asked Questions - Internet Banking
General
Q. What is Internet Banking?
Q. What facilities are available on Meezan Bank's Internet Banking?
Q. Are there any additional fees charged for being a Meezan Bank Internet Banking user?
Q. When can I use Internet Banking?
Q. What accounts can I access using Internet Banking?
Q. Do I Need to be a Meezan Bank customer to use Internet Banking?
Q. How do I register for Internet Banking?
Q. What should I do when accessing for the first time?
Q. What if I forget my password or username or both before successfully logging in?
Q. What if I forget my username, password or both after successfully logging in?
Security & Log In
Q. What must I do to protect my personal details and how can I ensure that no one else has access to my account(s)?
Q. What must I do if I receive an email asking for my confidential information?
Q. How do you verify I am the account holder when I phone the Call Center?
Q. How do I know that Internet Banking is secure?
Q. What is VeriSign protection?
Q. What is Encryption?
Q. What level of Encryption do you use?
Q. What is the Secure Sockets Layer (SSL)?
Q. Does Internet Banking use Cookies?
Q. Is it safe to conduct Internet banking transaction from internet cafe?
Internet Banking Services
Q. How do I download my statement for use in a spreadsheet like excel or Portable Document Format?
Q. How do I pay Utility Bills via Meezan Bank Internet Banking?
Q. What is the telephone number for the 24/7 Call Center?
Technical
Q. What is the minimum computer specification for using Internet Banking?
Q. What software do I need to use Internet Banking?
Q. What screen resolution should I use?
Q. Can I access Internet Banking if I am behind a corporate firewall?
Q. What should I do if I have a query which is not answered here?

General
Q. What is Internet Banking?
A. Internet Banking allows you to access your Meezan Bank current, savings and other accounts securely over the Internet. [Top]
Q. What facilities are available on Meezan Bank's Internet Banking?
A. Here's a list of what you can do using Meezan Bank Internet Banking:
  • View Account Balances.
  • View Statements.
  • Download Statements.
  • Utility and Mobile Phone Top-Up payments.
  • Al-Meezan Investments Mutual Funds transactions.
  • View Status of Processed and Pending Cheques.
  • Cheques Blocking.
  • Transfer Funds between your Accounts.
  • Launch Pay Orders and Cheque Book Request.
  • Launch Complaints and View their Status.
  • Receive Alerts on Low/High Balances and Credit/Debit Transactions on Accounts.
  • Receive Alerts regarding updated status of Requests and Complaints, launched via Internet Banking or other channels. [Top]
Q. Are there any additional fees charged for being a Meezan Bank Internet Banking user?
A. No. At present Meezan Bank Internet Banking is free of charge and you only need to be a Meezan Bank Customer in order to use Internet Banking, Charges in future can be introduced as per the introduction of new features and services. [Top]
Q. When can I use Internet Banking?
A. You can Log In to Internet Banking 24 hours a day, 7 days a week. If you ever need help, you will find the Internet Banking helpdesk is always available on UAN: 111-331-331. [Top]
Q. What accounts can I access using Internet Banking?
A. Internet Banking allows you to access your Meezan Bank current and savings accounts online. [Top]
Q. Do I Need to be a Meezan Bank customer to use Internet Banking?
A. Yes, In order to use Internet Banking you will need to have a Meezan Bank current or savings account. If you don't already have such an account, you have to open it by any of your nearest Meezan Bank Branch. For details, call at our 24/7 Call Center Number: 111-331-331. [Top]
Q. How do I register for Internet Banking?
A. Internet Banking registration is via a secure online registration process. If you have a Meezan Bank current or savings account and are not registered yet, simply go to the Log In page and press the 'Click here for Registration' Link. We recommend that you carefully read the 'Getting Started' section on the top right corner before registering. [Top]
Q. What should I do when accessing for the first time?
A. Once registered, you can use your username and password to login to Meezan Bank Internet Banking website.
  • Make sure that you have the required hardware and software.
  • Make sure that your register online and validate your username and password without which you would be unable to login.
  • In order to maintain maximum security, when you login for the first time, you will be asked to change your Password. During online registration, if you do not have your Relationship number (i.e. your ATM card number), you can call the 24/7 Call Center and get your Relationship Number after verification also.
  • [Top]
Q. What if I forget my password or username or both before successfully logging in?
A. If you forget either your username or password before successfully logging in for the first time, you will have to re-register for Internet Banking. Please do notify your branch so that your previous registration is cancelled . [Top]
Q.What if I forget my password or username or both after successfully logging in?
A. In case you forget your username, password or both after successfully logging in at least once, you need to call the 24/7 Call Center 111-331-331 (If you are outside Pakistan 00-92-21-111-331-331) and after verifications, the same shall be emailed to you.
It is advised that after receiving your username, password or both, the same should be used immediately and changed for security reasons. [Top]
Security & Log In
Q. What must I do to protect my personal details and how can I ensure that no one else has access to my account(s)?
A. Access to your personal and account details are controlled via the login process. It is therefore essential that you do not divulge or write down your username or password. Take great care when logging in. You must change your password in case of suspicion or you can contact our Call Center immediately on 111-331-331 if you suspect someone has seen your username or password. In case your email address has been hacked, please contact the Call Center immediately and get the Internet Banking service blocked as all correspondence and forgotten login information is delivered via email. [Top]
Q. What must I do if I receive an email asking for my confidential information?
A. Meezan Bank Customer Support will never send emails that ask for confidential information. If you receive an email requesting your Internet Banking security details, you should not respond. Please forward it to us at customersupport@meezanbank.com. If you are concerned that you may have divulged your security details please contact us on UAN: 111-331-331. [Top]
Q. How do you verify I am the account holder when I phone the Call Center?
A. We at Meezan Bank take the security of your personal and transaction details very seriously. When calling the Call Center, you will be verified by the Call Center officer. [Top]
Q. How do I know that Internet Banking is secure?
A. We have developed the site to take on-board the latest technology employing multiple levels of security. This includes: 128-bit encryption technology, known as SSL (Secure Sockets Layer), which is currently the most secure in the industry; Customer Username, Password deactivation after three unsuccessful tries and an auto signed off period of 5 minutes are some of the security features. We are committed to ensuring that the service we offer is fully secure. [Top]
Q. What is VeriSign protection?
A. VeriSign is the Web's no.1 security provider.VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users. VeriSign secures more than one million Web servers worldwide, more than any other Certificate Authority. [Top]
Q. What is Encryption?
A. Encryption allows information to travel between you and Meezan Bank in a secure environment that cannot be read by anyone else. It is a way of 'scrambling' information to make it impossible to read unless the recipient has the ability to 'un-scramble' it. [Top]
Q. What level of Encryption do you use?
A. The strength of encryption can be measured by the number of 'bits' used in the 'scrambling' process. The latest web browsers use 128-bit encryption: the most secure form currently available. Internet Banking can only be accessed using 128-bit encryption. [Top]
Q. What is the Secure Sockets Layer (SSL)?
A. Secure Sockets Layer (SSL) is an Internet security standard that ensures all information transmitted between your browser and Internet Banking is encrypted. 128-bit SSL is supported by all major browsers, Microsoft Internet Explorer v4.01 or above, Netscape Navigator v4.08 or above. We recommend you use the latest 'supported' (i.e not beta) manufacturer browser with any security patches. [Top]
Q. Does Internet Banking use Cookies?
A. Internet Banking uses temporary cookies to enable our site to work efficiently. Cookies are small pieces of data which we store within your browser to allow us to see where you are within the site. These are deleted at the end of your session. [Top]
Q. Is it safe to conduct Internet banking transaction from internet cafe?
A. We highly advise you to take precaution when conducting transaction from public PC. Generally, public PCs are vulnerable to virus attack and various simple programs unintentionally downloaded. There is a risk that these programs were designed to read any keystrokes you make (including your Relationship No and Password) and will automatically send the stolen information to the program owner who would take the benefit. [Top]
Internet Banking Services
Q. How do I download my statement for use in a spreadsheet like excel or Portable Document Format?
A. To download a statement for use in a spreadsheet or Portable Document Format, simply select 'Mini Statement' or ‘Full Statement’ from Accounts tab on the left hand side. From here you can select the appropriate account, format and date range, view the Statement the click on Excel or PDF for Download in that format or Click Printer Friendly for printing immediately. [Top]
Q. How do I pay utility bills via Meezan Bank Internet Banking?
A. Different utility bills can be paid by Meezan Bank Internet Banking. By simply entering the required numbers given in the table below, payment can be made instantly: -
UTILITY COMPANY REQUIRED FIELD
SSGC Consumer No
KESC Account No
PTCL Customer ID
IESCO Reference No
SNGPL Consumer No
HESCO Reference No
Q. What is the telephone number for the 24/7 Call Center?
A. The 24/7 Call Center can be contacted 24 hours a day, seven days a week on 111-331-331. [Top]
Technical
Q. What is the minimum computer specification for using Internet Banking?
A. To use Internet Banking you will need a PC which offers the following as a minimum: IBM compatible PC running Microsoft Windows operating system 95, 98, Me, 2000, NT4.0 or an Apple Macintosh running OS7 or above. Pentium or equivalent processor and 32MB RAM. 16 bit high color graphics. A modem (the faster the better), Access to the Internet through an Internet Service Provider (ISP) or Local Area Network (LAN). [Top]
Q. What software do I need to use Internet Banking?
A. To comply with our security requirements you will need the following software to access Internet Banking. Operating System: Microsoft Windows 95, 98, Me, 2000, NT4.0, XP or an Apple Macintosh running OS7 or above. System Browser: Microsoft Internet Explorer v4.01 or above/Netscape Navigator v4.08 or above. If you're using Microsoft Internet Explorer you can check the version by starting Microsoft Internet Explorer and clicking 'Help' on the browser options at the top of the screen followed by 'About Microsoft Internet Explorer'. A pop up window will display the version. You can download the latest version of Microsoft Internet Explorer by logging onto to www.microsoft.com. If you're using Netscape Navigator/Communicator you can check the version by starting Netscape Navigator/Communicator and clicking on 'Help' on the browser options at the top of the screen followed by ' About Navigator/Communicator'. This will display a page with the version number. You can download the latest version of Netscape Navigator/Communicator by logging onto www.netscape.com. [Top]
Q. What screen resolution should I use?
A. Internet Banking is designed for a screen resolution of 800 x 600 pixels or above. To check or alter your current resolution, please refer to your PC user manual. [Top]
Q. Can I access Internet Banking if I am behind a corporate firewall?
A. Companies who operate a corporate firewall may not permit access to all sites. You should consult with your Local Area Network (LAN) administrator if you are unable to access Internet Banking. [Top]
Q. What should I do if I have a query which is not answered here?
A. If you have a query which is not covered here please contact us at 24/7 Call Center 111-331-331, or you can email your queries and concerns to us via email at customersupport@meezanbank.com.We will be glad to answer your query. [Top]
 
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